FAQ

💳 Payment & Security

What payment methods do you accept?
We accept credit cards, PayPal, and other secure payment solutions.

Are payments secure?
Yes, all transactions are protected by a secure and encrypted payment system.

🚚 What are the delivery times?

Orders are processed within 24 to 48 hours.
Delivery times generally vary between 2 and 4 business days depending on your location.

🎨 Shades & Tips

How to choose the right shade?
A shade guide is available on each product page to help you make the right choice.

Are your products easy to use?
Yes, they are suitable for both beginners and professionals. Usage tips are available on the website.

💄 Products & Composition

Are your makeups suitable for sensitive skin?
Our formulas are designed to suit most skin types. However, we recommend checking the ingredient list and performing a patch test before use.

Where are your products manufactured?
Our products are primarily manufactured in Europe, in compliance with current quality and safety standards.

📩 Customer Service

How to contact customer service?
You can contact us via the contact form, by email, or on our social networks.

What are your response hours?
Our team responds from Monday to Friday, from 9 AM to 6 PM.